How to Build and Achieve Social Customer Service Success

To drive repeated business and build customer loyalty, one of the key areas you need to look into is your Social Customer Service. Today, 1.2 billion people worldwide getting broadband internet access on their phones for different reasons, some of them buy product from Internet, some may book the hotels and air tickets online, some may just search for the information, or some others may share their experiences with their friends.

As you see, friends matter, no matter it is online or offline, friends influence opinions, they influence each other’s behavior, and they also shape reputations for businesses. With the amount of people access Internet on their phone, That means there are a lot of “friends” online who can quickly impact a brand’s perception. This is one of the reasons why businesses need to weave “social service or social care” into their daily operation.

If you go to any social media platform, whether it is on Facebook Twitter or GooglePlus, you will see the several brands and consumers engaging in social customer service continues to rise year on year. Many businesses are taking their customer service departments to the next level – lowering costs, reducing response time and solving issues publicly.

According to SentimentMetrics, almost 50% of all social media users have used social customer service and 30% of top brands now have dedicated customer service Twitter accounts. Unfortunately, the results still leave a lot to be desired, with only 36% of consumers having their issues solved quickly and effectively on social media.

To help you roll out and make your social customer service successfully, here are the 10 simple steps to follow.

social customer services

This Blog Runs on the Genesis Framework

Genesis Framework for WordPress

Genesis empowers you to quickly and easily build incredible websites with WordPress. Whether you're a novice or advanced developer, Genesis provides the secure and search-engine-optimized foundation that takes WordPress to places you never thought it could go.

Take advantage of the 6 default layout options, comprehensive SEO settings, rock-solid security, flexible theme options, cool custom widgets, custom design hooks, and a huge selection of child themes ("skins") that make your site look the way you want it to. With automatic theme updates and world-class support included, Genesis is the smart choice for your WordPress website or blog. It's that simple - start using Genesis now!

Leave a Reply

Your email address will not be published. Required fields are marked *