We have created a FAQ with the answers to some of the common questions that we received earlier. You can either find the answer to your question in our knowledge base of Frequently Asked Questions (FAQ), or you can create a new specific support request and receive a ticket to track it’s progress.

With this Ticket System set up, we can oversee all the communication being done in a more effective and efficient way, which also give us an opportunity to provide you with high quality and professional service, in the other words, we want to serve YOU better.

When you submit a ticket through our Support Desk, please note that the Support Desk is for customer use, not for general internet or affiliate marketing questions. The quickest way to get those answered is to find the applicable topic on the blog and post a comment.

The solution that help us to set up the system is 3 Pillars Help Desk – a web based application that designed especially for Internet marketers, bloggers, Ebayers, affiliate marketers, authors, and infopreneurs. It will enable you to run your own web based support desk, helping you to automate and centralize all your customer support duties, while getting the most out of every minute that you spend interacting with customers.

If you are also a professional online marketer, you should get it to your site as well, it is a brand new PHP web based customer support, help desk and ticket system. The installation process is very easy, only takes minutes to get it done.

And the best of all, it has multiple admins with differing levels of access and authority.